October 14th 2020

Timeline:

9 Dec
' Nominations Open '
6 Mar
' Nominations Close '
6 Apr
' Shortlist Announced '
20 May
' Awards Dinner & Ceremony '

Shortlist

Connect ICT Team Award

Technology and digital services are essential in underpinning the work of Scotland’s public sector bodies and the role performed by ICT departments and project teams across the country is vitally important. This award will recognise an outstanding performance by an ICT department or team, from technology support to operational efficiency and driving digital transformation.

The Nominees

SEPA - Digital Licensing

The Digital Licensing team continues to successfully transform SEPA's licensing services. They have done this using the technology platform, the skills, and the attitudes developed during 2019. Now a much smaller team, with no consultants or external resources, they have now delivered septic tank registrations, radioactive substances notifications and waste exemption registrations into public beta. They have done this by upskilling into digital capabilities such as service design, automated testing, accessibility and cloud infrastructure. The team is an exemplar of collaborative working between IT, Permitting Service specialists and SEPA's Agency Management Team, with openness and transparency at the heart of the teams' approach. The team epitomise the collaborative culture that the wider organisation is working towards as the climate emergency and biodiversity collapse take centre stage. The team have shown resolve and perseverance on this digital journey as they continue to embed these new digital ways of working. Their achievement is even more incredible in the context of a team who have lost consultant and developer expertise during the last year. They have truly stepped up to be a modern design and delivery team, working collaboratively together every day.

NHS Ayrshire & Arran - Technology Enabled Care Team

The TEC Team are based in the Digital Services Department at NHS Ayrshire and Arran, the first of the Technology Enabled Care (TEC) partners in Scotland to be sited in eHealth. The TEC team assists in service improvement, pathway redesign and transformation of healthcare delivery, by scoping requirements, sourcing digital solutions, and enabling the use of appropriate new and emerging technology to help provide Ayrshire citizens with high quality care, whilst remaining more independent at home or in a homely setting. This includes better quality and faster access to services, as well as better, more accurate information upon which clinicians can base decisions about new or continuing treatment and medication. Thus, enabling earlier intervention, which may be supported self-management or when necessary clinical intervention, which may prevent a person from being admitted to hospital with more complex illness (e.g. Stroke) or exacerbation of a long-term condition (e.g. COPD) at a future point in time.

Scottish Government - ARE Content Management System

We knew that our Content Manage System (CMS) was no longer meeting user need. It was taking hours for the communications team to publish new pages to the website (https://www.ruralpayments.org/), which was restricting the way they could make use of it to inform and engage with our customers. Our communications team really wanted to be able to publish news content and page updates much faster, at any time of the day, and as often as they needed.
As we already needed to upgrade to the latest version of the application, we saw this as a great opportunity to redesign the way we publish content, so that we could give the performance improvements needed and expected. We were initially going to do a like for like on premise upgrade but we realised that this was a great opportunity to make use of public cloud capabilities. Instead of the news and guidance content being hosted on an internal server, we could host this on a public cloud provider. Along with our disaster recovery project, this has become a pioneer cloud project for ARE, using the latest system and security patterns and techniques and is utilising native cloud serverless computing.

Connect Citizen Award

With budgets squeezed and increasing demands from the public for more accessible 24-hour services, the pressure has never been greater for ICT professionals to develop innovative approaches for citizen engagement. The Connect Citizen Award will showcase the best examples of projects that have deployed technology to engage with the public and create citizen centred services.

Nominations should include:

  • How the project/service has improved the user experience
  • Benefits to the organisation in terms of obstacles/issues it helps overcome, efficiencies, etc.
  • How the product/service improves the organisations general level of engagement with the citizen

The Nominees

NHS Lanarkshire - Enhancing Dementia Post Diagnostic Support through the use of Technology

Everyone diagnosed with dementia in Scotland is offered post diagnostic support (PDS). Over 10,000 people in Lanarkshire have dementia and approximately 800 more are diagnosed each year. Meeting the demand of providing PDS to all newly diagnosed has proven extremely challenging. To provide this valued approach to everyone with a diagnosis of dementia timeously, NHS Lanarkshire has embraced the use of technology.
Due to its availability and usability, the Clinical Knowledge Publisher was the chosen platform for building a resource for assisting with PDS. The intention of this online dementia PDS resource is to provide education, support and sign posting for individuals with dementia, families, carers and healthcare workers. Using technology to complement existing services is unique and not provided anywhere else in Scotland.
Following diagnosis, individuals are given clear guidance on how to navigate this resource to gain immediate access to information. It can be used independently or through Lanarkshire's library services, where additional support is provided.

Stirling Council - Rural Broadband

Stirling Council is committed to improving connectivity across rural Stirling, recognising its importance in supporting sustainable communities and delivering economic growth.
Funds where committed to address the gaps in rural broadband provision with the focus on the most difficult to reach areas which have not benefited from National programmes.
The Council has provided expert advice, acting as an aggregator of demand and provided funding to ensure that rural communities have access to superfast broadband delivered sustainably and affordably.
During 2019, the Council assisted 11 communities in the implementation of solutions which resulted in a reliable, sustainable superfast broadband service. To date over 850 rural premises now having access to superfast broadband.
A further 8 projects are at the design stage which will allow an additional 1500 people to access a superfast service.
The "live" networks are bringing a significant economic and social benefit to the whole community. These projects have transformed the way that people now live in their area, children can access homework using online platforms, many public services can be delivered quickly and efficiently online, e-learning opportunities and remote working possibilities have been enabled.

University of Dundee - My Diabetes My Way

Diabetes prevalence is rapidly increasing globally and effective interventions are required to mitigate the associated spiralling health service costs. My Diabetes My Way (MDMW) is the NHS Scotland interactive website and mobile app for people with diabetes and their carers, with over 50,000 registrants. It contains multimedia resources and validated online learning courses aimed at supporting improvements in self-management.

MDMW offers all >310,000 people with diabetes in Scotland access to their clinical records via an electronic personal health record. This record sources data from NHS systems including primary care, secondary care, specialist screening services and laboratories. Information is available to explain results and educational materials are tailored to those using the service. Graphs and tables allow individuals to track changes over time and patients can also add goals, home-recorded information or automatically upload blood glucose results.

These features allow people to take control of their diabetes and become more empowered to improve their self-management. The service is genuinely unique worldwide by allowing online population-based records access nationally for diabetes.

Connect Project Delivery Award

When a new public sector technology or IT project goes wrong, everyone knows about it. This award will recognise those projects that manage to navigate the many complex challenges of developing and delivering new technological solutions to public services. The Connect Project Delivery Award will go to a project manager or project team that can demonstrate best practise in the successful delivery of an ICT project and nominations should demonstrate:

  • Did the project deliverables match or exceed initial objectives
  • Was the project completed to original timescale and budget
  • What external/internal obstacles were overcome to meet project objectives

The Nominees

NHS National Services Scotland – NHS Scotland Prescription Tracker Service

In Scotland in 2018/19 over 100 million items were dispensed on prescription. While both NHS systems and Pharmacy systems are digitised identifying the status of 'difficult or suspicious' prescriptions historically relied on the (ePharmacy) helpdesk which was available during standard office hours.

A digital service has been implemented to allow real-time access to the status and location of any active prescription. This allows healthcare providers to access anonymised data on any device with access to the Internet (via SWAN).

As the traditional helpdesk approach was identified as being inefficient National Service Scotland partnered with Atos to enable healthcare workers including GP's and their practice staff, Pharmacists and their staff, Health Boards and Community Pharmacy Scotland to quickly see the status and location of a prescription.

As an agile development it was implemented quickly to show the instant value release of providing an online service. In the year ending 31 December 2019 over 400 thousand online prescription checks were performed with a significant percentage being submitted out-of-hours or at the weekend. It was noticeable that the number of checks being performed increased significantly on the introduction as the service was simple to access and available 24/7

General Teaching Council for Scotland - MyPL Development and National Rollout

MyPL is a new online professional learning (PL) service managed by the General Teaching Council for Scotland (GTCS). It was launched in 2019 following a planned three-year pilot. MyPL offers a flexible, intuitive and easily accessible system for teachers to record and reflect upon their PL, which is a requirement of their employment in schools. It allows teachers to move from school to school and local authority to local authority taking their PL record with them. MyPL aims to address some of the workload bureaucracy faced by teachers.

MyPL was introduced following recommendations made in the seminal Teaching Scotland's Future report in 2011. This review of what it means to be a teacher had the development of a National E-Portfolio for all teachers as one of its key outcomes. The report identified that there were too many methods of recording and accessing PL across local authorities, with approaches varying from paper-based to bespoke developed software.

GTCS was subsequently asked to develop a national e-portfolio, known as MyPL. The service has its foundation in direct feedback from teachers and trade unions based on the outcomes of surveys, focus groups and Discovery Days.

A National Rollout of MyPL took place May-December 2019.

Perth & Kinross Council - Digital Transformation Programme

Commencing in 2016 our Digital Transformation Programme consists of two projects, Online Services (OSM) and Mobile Working (MobW).
OSM is delivering a growing number of services via our customer portal, MyPKC, transforming user experience for residents and staff whilst contributing to channel shift.
Rolling out our mobile working platform is difficult for several reasons. The concept of a corporate MobW platform is a harder sell than an online portal for customers. We're proud to have delivered a range of mobile working solutions across a wide range of Council services.
Our vision is to implement corporate platforms for online and mobile.  We look for opportunities to deliver 'end-to-end' solutions allowing issues reported via MyPKC to be directed to a mobile worker to action and then feedback to the customer via their MyPKC account.
Our approach to service redesign allows us to add value and maximise benefits.  We have made significant progress towards end-to-end solutions; bi-directional data transfer between our Online Services and Mobile Working platforms is in place.
Delivery of high quality digital solutions is ongoing. New opportunities and improvements to existing services with our solutions continuing to add value and exceed customer and staff expectations.

Connect Data Innovation Award

The Connect Data Innovation award recognises the application of data to address a problem where data or data science had not previously been used or exploited. This could be to improve a business process, apply new analyse to improve insights, or deliver a new way of delivering a service.  

Whatever the application of data, applications must be able to demonstrate the impact experienced by the customer (internal or external) as a result of the innovation.  Particular attention will be paid to submissions that have managed to effect the change using existing resources more effectively.

The Nominees

NHS Ayrshire & Arran - Remote Blood Pressure Monitoring using Telehealth

The introduction of Home and Mobile Health Monitoring technology for hypertension (High Blood Pressure) management, has enabled almost 4,000 citizens in Ayrshire to monitor their Blood Pressure at home over the last 2-3 years. GPs refer patients to the TEC Hub (single point of contact) for Home and Mobile Health Monitoring to measure BP for diagnosis and treatment of hypertension. The TEC Hub staff add patients onto the HMHM system removing burden from GPs. BP readings are taken at home by patients, texted to the HMHM system, then transferred via automated API to a data warehouse. Results reports are generated and sent to GPs, detailing systolic and diastolic BP as captured by the patient. Additionally, and most important, is the average of all BP readings calculated and displayed on the report, supporting decisions about diagnosis and treatment of hypertension. This technology saves clinicians and patients' time. The data collected provides many more readings than traditional diagnosis methods, as well as home readings being evidenced to be more accurate than those taken in clinic settings, thus enabling more accurate, timeous and appropriate diagnosis and treatment decisions, whilst patients having the convenience of monitoring their health in their relaxing, homely environment.

NHS Scotland - Data Linkage to Reduce Severe Hypoglycaemia

The Scottish Ambulance Service (SAS) are working with NHS Fife Diabetes Service with the support of SCI‐Diabetes, the University of Dundee, National Services Scotland and MSD to better manage hypoglycaemia in their patients with diabetes. The emphasis is on appropriate follow-up of patients who experience a hypoglycaemic event that results in an ambulance call‐out.

The NHS Fife Diabetes team has defined a triage process to effectively follow-up and manage people with diabetes who have called out SAS to manage a hypoglycaemic event. Previously, information recorded by SAS on patients with hypoglycaemia was not available to the diabetes team. Patients are now contacted to give direct education and adjustment of their medication rather than having to wait until their next appointment. We have also provided education on the risks of hypoglycaemia and its management to SAS.

National Services Scotland processes ambulance service reports, uses Emergency Care Summary data to identify CHI number and sends SCI-Diabetes real-time messages where reports contain a blood glucose result. SCI-Diabetes then links the reports to the national diabetes system and presents data back to the Fife team to manage.

The aim of the project is to improve patient care, increase capacity and upskill attending paramedics.

Connect Digital Health & Care Award

Scotland has long been at the vanguard of adopting new technologies to improve the provision of health and social care. The Digital Health and Care Award will recognise some of the most outstanding examples of innovation in this sector over the past year and nominations should demonstrate:

  • How the project/solution solves a particular organisational or patient problem
  • What measurable benefits have there been to the organisation or the patient experience/wellbeing
  • How the project/solution has introduced new or leading edge technology, created different ways of working or a shift in approach the benefits service users

The Nominees

NHS Ayrshire & Arran - Remote Blood Pressure Monitoring using Telehealth

The introduction of Home and Mobile Health Monitoring technology for hypertension (High Blood Pressure) management, has enabled almost 4,000 citizens in Ayrshire to monitor their Blood Pressure at home over the last 2-3 years. GPs refer patients to the TEC Hub (single point of contact) for Home and Mobile Health Monitoring to measure BP for diagnosis and treatment of hypertension. The TEC Hub staff add patients onto the HMHM system removing burden from GPs. BP readings are taken at home by patients, texted to the HMHM system, then transferred via automated API to a data warehouse. Results reports are generated and sent to GPs, detailing systolic and diastolic BP as captured by the patient. Additionally, and most important, is the average of all BP readings calculated and displayed on the report, supporting decisions about diagnosis and treatment of hypertension. This technology saves clinicians and patients' time. The data collected provides many more readings than traditional diagnosis methods, as well as home readings being evidenced to be more accurate than those taken in clinic settings, thus enabling more accurate, timeous and appropriate diagnosis and treatment decisions, whilst patients having the convenience of monitoring their health in their relaxing, homely environment.

NHS National Services Scotland Integration Team – Scale Up Remote BP Monitoring

The National Scale-Up of Home and Mobile Health Monitoring (HMHM) for Blood Pressure Programme, led by the Technology Enabled Care Programme within the Scottish Government, builds on existing digital transformation work within Primary Care. This will enable more citizens to access HMHM and will support wider adoption within Primary Care.

This digital programme aims to transform the pathway within Primary Care for hypertension diagnosis, intervention, treatment and ongoing monitoring. The model of care developed will:

•be more clinically sustainable
•be more cost-effective
•be automated
•promote self-monitoring for the diagnosis and management of hypertension
•improve health outcomes
•maximise available resources to Health and Care services

NHS National Services Scotland – NHS Scotland Prescription Tracker Service

In Scotland in 2018/19 over 100 million items were dispensed on prescription. While both NHS systems and Pharmacy systems are digitised identifying the status of 'difficult or suspicious' prescriptions historically relied on the (ePharmacy) helpdesk which was available during standard office hours.

A digital service has been implemented to allow real-time access to the status and location of any active prescription. This allows healthcare providers to access anonymised data on any device with access to the Internet (via SWAN).

As the traditional helpdesk approach was identified as being inefficient National Service Scotland partnered with Atos to enable healthcare workers including GP's and their practice staff, Pharmacists and their staff, Health Boards and Community Pharmacy Scotland to quickly see the status and location of a prescription.

As an agile development it was implemented quickly to show the instant value release of providing an online service. In the year ending 31 December 2019 over 400 thousand online prescription checks were performed with a significant percentage being submitted out-of-hours or at the weekend. It was noticeable that the number of checks being performed increased significantly on the introduction as the service was simple to access and available 24/7

Connect Innovate Award

Awarded to the most innovative use of ICT in delivering public services. The shortlisted nominees for this category will represent those public sector projects that use technology to overcome a complex challenge in the delivery of services – and push the boundaries of what is possible. Nominations should demonstrate:

  • How the project/solution has introduced new or leading edge technology, created different ways of working or a shift in approach that benefits service users
  • Measurable success – has the project/solution been deployed and what impact has it had on improving the organisation or services

The Nominees

NHS Ayrshire & Arran - Remote Blood Pressure Monitoring using Telehealth

The introduction of Home and Mobile Health Monitoring technology for hypertension (High Blood Pressure) management, has enabled almost 4,000 citizens in Ayrshire to monitor their Blood Pressure at home over the last 2-3 years. GPs refer patients to the TEC Hub (single point of contact) for Home and Mobile Health Monitoring to measure BP for diagnosis and treatment of hypertension. The TEC Hub staff add patients onto the HMHM system removing burden from GPs. BP readings are taken at home by patients, texted to the HMHM system, then transferred via automated API to a data warehouse. Results reports are generated and sent to GPs, detailing systolic and diastolic BP as captured by the patient. Additionally, and most important, is the average of all BP readings calculated and displayed on the report, supporting decisions about diagnosis and treatment of hypertension. This technology saves clinicians and patients' time. The data collected provides many more readings than traditional diagnosis methods, as well as home readings being evidenced to be more accurate than those taken in clinic settings, thus enabling more accurate, timeous and appropriate diagnosis and treatment decisions, whilst patients having the convenience of monitoring their health in their relaxing, homely environment.

NHS Lanarkshire - Enhancing Dementia Post Diagnostic Support through the use of Technology

Everyone diagnosed with dementia in Scotland is offered post diagnostic support (PDS). Over 10,000 people in Lanarkshire have dementia and approximately 800 more are diagnosed each year. Meeting the demand of providing PDS to all newly diagnosed has proven extremely challenging. To provide this valued approach to everyone with a diagnosis of dementia timeously, NHS Lanarkshire has embraced the use of technology.
Due to its availability and usability, the Clinical Knowledge Publisher was the chosen platform for building a resource for assisting with PDS. The intention of this online dementia PDS resource is to provide education, support and sign posting for individuals with dementia, families, carers and healthcare workers. Using technology to complement existing services is unique and not provided anywhere else in Scotland.
Following diagnosis, individuals are given clear guidance on how to navigate this resource to gain immediate access to information. It can be used independently or through Lanarkshire's library services, where additional support is provided.

HM Revenue & Customs - Office 365 Up-skilling Live Events

The Office 365 Up-skilling project gave 9000 colleagues the opportunity to join Live Events using Microsoft Teams, to receive training on each of four core applications within Office 365. Live Events allowed up to 700 people to join virtually at the same time, a range of dates and times had been made available to allow flexibility for those interested in attending all four different topics. Participants joined a Live Event which was led by the nominees, showing a shared desktop and talking participants through a live demonstration of how to use the application.
Over 3000 colleagues took up the offer and attended at least one topic, with 28% of these attending all four applications. Attendees were shown how to use Teams, OneDrive, Yammer and SharePoint and encouraged to participate in activities (individually or collaborative with all other attendees) that would show them and allow them to try using some of the more common features of these applications.

Connect Digital Leader Award

This award will go to a senior leader from within public sector ICT or transformation such as a CIO, Head of Digital or Head of ICT. The winner will be an individual who has consistently demonstrated excellence in leadership, innovation and quality in the use and promotion of IT in their organisation to improve delivery of public services. Nominations are welcomed from prospective nominees themselves, their staff, peers or partner organisation.

Connect Rising Star

This category is to recognize the outstanding efforts and achievements of the rising stars of public sector ICT and digital transformation – those who represent the talent pipeline and future generation of leaders. Only staff below senior management or director level are eligible for this award. Nominate a colleague in this category to reward your brightest and best talent and demonstrate your organisation’s commitment to developing talent. Judges will be looking for:

  • The nominee going above and beyond the daily requirements of their role
  • Strong demonstration of the nominee’s ability as part of a team and working on their own initiative
  • The impact they have had on the organisation

The Nominees

Dr Kate Mark – Digital Health & Care Institute

Kate is a medical doctor training in public health and joined DHI last summer.
She persuaded NHS Education for Scotland that she could take a year off her programme to develop enhanced knowledge and skills in digital health. This demonstrates the drive, enthusiasm and commitment she has for the subject.
She has become a core member of the DHI team and is has led the development of a high value collaboration with the British Heart Foundation in cardiac rehabilitation. She has also developed a public health project focussing on promoting healthy lifestyles through technology, focussed on hard to reach groups. She has secured the SRU and the SFA as active partners using their club supporter base. She has also secured funding from EUFA and senior level sponsorship from Public Health Scotland. This initiative is unique for us as it is also seeking to use a cryptocurrency as a vehicle to empower people.
Blending an in-depth medical knowledge in public health with expertise in digital health and care makes Kate a very rare and valuable asset. Her quiet determination, her drive, enthusiasm and willingness to innovate and challenge the status quo would make her an ideal candidate for this award.

Dr Jay Bradley – Digital Health & Care Institute

Dr Jay Bradley, Research Fellow within the DHI's design team, plays a pivotal role in bridging the gap between the person-centred focus of the design team and the development of digital solutions designed to help transform health and care in Scotland.

The research approach in which Jay continues to help shape is based on People-Centred Innovation and driven by design methodologies. An environment is created that aims to replicate real life practice allowing for the trialling of ideas through rapid cycles of experience. Workshops involve participants engaging in a series of activities that place the user at the centre of the design process.

These activities involve observation, insight gathering, brainstorming and prototyping of ideas. Prototyping enables the progression of thinking and ideas by employing the process of 'Design through Making'. This creates a safe space for failure leading to faster learning; and encouragement and permission to explore new ideas and behaviours. Rough prototyping is encouraged, which leads to experimentation with one or a series of semi-functional prototypes which will be tested with the user groups in order to refine the ideas

Martin McElroy – East Park School

Martin was seconded from his Deputy Team Leader role in the residential service to roll out and deliver training on a new online recording system for daily care notes. Upon commencement of the role, he was able to adapt the functionality of the system to include accident/incident reports, body maps, debriefing forms, recording charts including: behaviour, seizure, diet, bowel and menstruation. This meant that the work required to enable all staff within the organisation to transition from paper based recording to digital increased exponentially. Martin was enthusiastic and detailed in his training delivery and offered staff additional drop-in sessions to familiarise themselves with the new system. In addition to this he developed a way for the system to produce reports, charts and graphs that supported more comprehensive analysis of patterns, triggers and potential cyclical behaviour that enables the care staff, stakeholders and partners to identify, review and plan more informed ways of delivering positive behavioural support with our young people.

Connect Smarter Working Award

From healthcare and social services to frontline policing and environmental services, public sector workers are constantly on the move. Our Smarter Working Award will recognise the organisation which has embraced the remote working technologies to ensure that staff are able to work smarter and access the information they need to deliver services on the move.

The Nominees

HM Revenue & Customs - Office 365 Up-skilling Live Events

The Office 365 Up-skilling project gave 9000 colleagues the opportunity to join Live Events using Microsoft Teams, to receive training on each of four core applications within Office 365. Live Events allowed up to 700 people to join virtually at the same time, a range of dates and times had been made available to allow flexibility for those interested in attending all four different topics. Participants joined a Live Event which was led by the nominees, showing a shared desktop and talking participants through a live demonstration of how to use the application.
Over 3000 colleagues took up the offer and attended at least one topic, with 28% of these attending all four applications. Attendees were shown how to use Teams, OneDrive, Yammer and SharePoint and encouraged to participate in activities (individually or collaborative with all other attendees) that would show them and allow them to try using some of the more common features of these applications.

NHS Highland - NHS Near Me

The NHS Near Me service in Highland is transforming the way outpatient and primary care is being delivered across the region. Using the Attend Anywhere platform, video appoints are being provided across 31 specialties. This is reducing both patient and staff travel, and reducing our carbon footprint.
The programme has been led since inception by Clare Morrison. Through her drive and determination, video appointments are being offered in patients own homes and local centres. Around 10% of all outpatient activity in Caithness is now undertaken via video, with plans in place to take a digital first approach for all suitable outpatient activity. She is also using her expertise to support the national scale up.
 

Visit Scotland IT Team - VisitScotland Corporate Systems Transformation

In 2017 the VisitScotland IT Team set out an ambitious vision to transform the corporate systems landscape. There were numerous legacy systems which presented challenges to meet the ambitious needs of the organisation and provide a new collaborative way of working. There were also challenges to upgrade systems and meet new data protection and security requirements.

In summary the strategy was to move from legacy on-premise systems to a cloud-based, remote working organisation, using off-the-shelf packages, only customised where essential. The goals were to maximise value by staying current on versions and having access to the latest functionality and security tools.

The key objectives were to:
•Adopt a cloud-first approach, Software as a Service (SAAS) where appropriate
•Provide latest tools to improve collaboration and cross team working
•Build on a foundation of information and analytics with a base of key systems that integrate where appropriate
•A simpler approach to business and systems integration.
•Continue with principles of standardisation, simplification, integration, single master data sources

Working to 15 key strategic principles we have delivered a genuine digital workplace. Significant transformational projects have delivered new technology and systems which have driven business change and collaborative working.

Connect Industry Collaboration Award

Effective collaboration between innovative private sector vendors and the public sector is key to achieving wide scale transformation public services. Developing a partnership that delivers positive outcomes for public isn’t straightforward, its not quick and its definitely not easy. This award will recognise a private sector supplier and their client who have collaborated effectively to deliver a successful digital transformation project.

The Nominees

Digital Health & Care Institute - SCOTCAP Evaluation Project

The Scottish Capsule Programme (SCOTCAP) evaluation project is regarded as an integral part of the national redesign of gastroenterology services in Scotland. It enables early and effective testing in the community for Gastroenterology Symptoms, avoiding unnecessary referrals for hospital outpatient appointments.

It's part of the Scottish Government's Modernising Patient Pathways Programme (MPPP) and is led by Digital Health and Care Institute (DHI) to support the delivery of evaluation whilst optimising benefits of a new and unique Innovation Collaboration Partnership was created.

It brings together like-minded innovation partners from across sectors to drive forward the testing in a real world setting of an Innovative Service Model Using Colon Capsule Endoscopy (CCE).

The new service model has the potential to enhance care experiences, better access to remote diagnostics for patients, reduce the need for travel for appointments and avoid invasive colonoscopy procedures.

SCOTCAP represents the largest examination of the use of CCE for patients with new bowel symptoms in the NHS (UK). Data provided from the evaluation phase will be used to inform a business case.

Capita - SWAN: Enabling Scotland's Digital Transformation

With the Scottish Wide Area Network (SWAN), Capita is delivering one of the most ambitious and significant single public sector ICT initiatives ever carried out in Scotland. Connected public services means easier communication and collaboration and, ultimately, better service to the people of Scotland.
Almost a decade ago, an official review of IT in the Scottish public sector, The McClelland Review , concluded that Scotland was "lagging behind" in its use of IT. The report recommended that a national, overarching IT strategy was introduced. In response, the Scottish Government launched a new digital strategy in 2012, and refreshed that plan in 2017.
In response, SWAN was one of the first major initiatives to be launched by Scottish Ministers in support of the national digital public services strategy.
In 2014, Capita was awarded the contract to build and run SWAN, establishing a single shared network and common ICT infrastructure across Scotland's entire public sector.

My Clinical Outcomes: Using Digital Patient-Reported Outcomes To Enhance Routine Cancer Care

In 2017 My Clinical Outcomes (MCO) was awarded initial funding through the Cancer Innovation Challenge to work with Dr Peter Maclean, the Director of Cancer Services at NHS Ayrshire and Arran, to configure, develop and implement their technology platform for collecting and analysing PROMs to enhance the routine acute care of haematology patients at NHS Ayrshire and Arran (NHS A&A). The new solution has:
•Helped to support the routine clinical care of individual cancer patients
•Improved patient engagement with the cancer service
•Enabled timesaving and more efficient use of clinical capacity
•Provided analytics of aggregate data that help identify variation in outcomes and to inform the ongoing improvement of care pathways
•Enhanced safety and long-term monitoring of all cancer patients
•Demonstrated potential that has led to the implementation at a further 5 health boards and that will start to inform National Digital Platform roadmap for PROMs and PREMs collection.

Connect Cloud Award

Cloud services are a major element of digital transformation and have transformative potential when it comes to reducing costs and improving data-sharing. However, while cloud has incredible potential its implementation can be challenging. This new award will go to an organisation that has overcome these hurdles and successfully transitioned a product or service to the cloud.

The Nominees

Visit Scotland IT Team - VisitScotland Corporate Systems Transformation

In 2017 the VisitScotland IT Team set out an ambitious vision to transform the corporate systems landscape. There were numerous legacy systems which presented challenges to meet the ambitious needs of the organisation and provide a new collaborative way of working. There were also challenges to upgrade systems and meet new data protection and security requirements.

In summary the strategy was to move from legacy on-premise systems to a cloud-based, remote working organisation, using off-the-shelf packages, only customised where essential. The goals were to maximise value by staying current on versions and having access to the latest functionality and security tools.

The key objectives were to:
•Adopt a cloud-first approach, Software as a Service (SAAS) where appropriate
•Provide latest tools to improve collaboration and cross team working
•Build on a foundation of information and analytics with a base of key systems that integrate where appropriate
•A simpler approach to business and systems integration.
•Continue with principles of standardisation, simplification, integration, single master data sources

Working to 15 key strategic principles we have delivered a genuine digital workplace. Significant transformational projects have delivered new technology and systems which have driven business change and collaborative working.

Social Security Scotland - Chief Digital Office

Social Security Scotland launched in September 2018, and is the most significant public service created in Scotland since devolution.

The Chief Digital Office is responsible for delivering the inward and outward facing technology required to ensure the safe and secure transition of the initial 11 benefits.

By 2024, our new cloud based systems will be delivering 16 benefits, paying out an estimated £4 billion to 1.8 million people - a third of the population.

Though the adoption of our Cloud First approach we created a new service from the outset and involved key suppliers and stakeholders in our design and architecture. This is an unparalleled opportunity to do things differently and to become an exemplar public service where we can create reusable digital assets.

Our cloud adoption with automation and scalability underpin the operations of the Social Security Scotland.

We have deployed within Amazon Web Services using fully automated infrastructure and infrastructure as code, which will be shared with the Scottish Government Digital Directorate for other organisations to reuse and adopt the cloud in order to deploy rapidly.

The combined technology, cloud infrastructure and our strategic delivery partners ensure that our clients receive their payment entitlements on time, every time.

Kingdom Housing Association - Full Cloud Digital Transformation

Over the last year Kingdom Housing Association deployed innovative products to provide customer focused solutions to ensure quick, secure access to data and apps for all employees, improving services to our customers. Kingdom fully transitioned from on-premises and local applications to full cloud services through successful implementation of multiple projects. Five major projects were performed. (1)GCP (Google Cloud Platform) is the platform that Kingdom hosts all servers and appliances. (2) Awingu workplace was implemented as a Citrix replacement to access legacy apps installed on GCP within a browser, with no downloads. (3) All thin clients were replaced by Chrome OS devices to provide access to all applications via a browser. These devices are enrolled in Chrome Enterprise and are fully managed by cloud services. (4) Kingdom transitioned from Microsoft to Google G-Suite for over 450 Group employees and also implemented many SaaS products to replace installed applications. (5) Enhanced Security deployment of SaaS products provides Kingdom with dashboards on security posture and compliance against international standards, for example ISO27001. The projects have enabled Kingdom to provide improved services and collaboration for employees, customers and external stakeholders whilst substantially reducing costs. We can now concentrate on adding value to our business.