June 27th 2018 | Sheraton Grand Hotel, Edinburgh

Timeline:

18 Jan
' Nominations Open '
4 May
' Nominations Close - New Extended Deadline '
25 May
' Shortlist Announced '
27 Jun
' Awards Dinner & Ceremony '

Shortlist

Connect Innovate Award

Sponsored By

Awarded to the most innovative use of ICT in delivering public services. The shortlisted nominees for this category will represent those public sector projects, solutions and products using digital technology to push the boundaries of what is possible.
Nominations should demonstrate:

  • How the project/solution has introduced new or leading edge technology, created different ways of working or a shift in approach the benefits service users
  • Measurable success – has the project/solution been deployed and what impact has it had on improving the organisation or services

 

The Shortlist

Glasgow City Council – Bulk Waste Collection App

Through the development of a new app, Glasgow introduced a new method of managing bulk waste uplift requests. Frontline collection teams now receive requests, via mobile devices, in real time allowing them to respond immediately to requests as they are received.

Annually, c. 100,000 requests (via phone, on-line, or myGlasgow app) are made by residents of kerbside properties for a bulk uplift, with an average of 3-4 items collected per uplift. This equates to approximately 270 bulk collections per day, across the city. The introduction of mobile technology has delivered improvements in the service provided to customers, collection crews, back office staff and has focused service delivery to the frontline.

This new approach has allowed the aspirations of householders to be met, as waiting times for the collection of bulk waste have reduced and as a result contributed to reducing the number of service complaints. The improved service and the resultant value to residents has led the council to explore potential ways to replicate the use of the technology in other functions.

 

Glasgow City Council – Enabling Process Efficiency through Digital Collaboration

Glasgow City Council has to share a variety of information with external organisations often of a sensitive, personal, financial, commercial and political nature. Information sharing with external partners and organisations became a business issue as the reliance on email as the enabler was no longer fit for purpose due to common problems with file size and the increasing sensitivity and volumes of information to be shared.

Objective Connect is a strategic solution to support secure and efficient methods for collaborating, and sharing information, available to staff working with external bodies and in line with the Councils Information Management Strategy.

 

North Lanarkshire Council – Data driven technologies

Using an innovative combination of technologies, North Lanarkshire Council has implemented a fully transactional, digital service capable of being used across multiple contact channels in an integrated way. All of which is underpinned by accurate customer data and robust information governance.

The customer portal includes true, digital, end to end delivery of council services with a marketplace approach which leverages the local identity of the customer to provide them with access to their own data held on a variety of back office systems using Scottish National authentication service, MyAccount.

 

Scottish Fire and Rescue Service – Community Asset Register (CAR)

The Community Asset Register (CAR) is an innovative solution, introduced to aid the coordination of community and voluntary resources, for use by the SFRS. Partner organisations and individual members of the public may voluntarily offer resources, in the form of vehicles, equipment or skills, for use by SFRS as part of its response to operational incidents.

The solution which was developed by SFRS’s ICT team in partnership with their Response and Resilience colleagues, was launched in October 2017 and provides a two tier system that includes an admin application for volunteer assets to be entered into the system either individually or in bulk, and also a visual solution, available to operational and control staff so that they can easily identify assets available on a map, their contact details and therefore mobilise the volunteer to an incident.

 

Connect Digital Leader Award

Sponsored By

This award will go to a CIO, Head of IT/ICT or overall Head of IT. The winner will be an individual who has consistently demonstrated excellence in leadership, innovation and quality in the use and promotion of IT in their organisation to improve delivery of public services. Nominations are welcomed from prospective nominees themselves, their staff, peers or partner organisations.

 

The Shortlist

Iain Ross, NHS Highland

Iain is a passionate ambassador for technology and is able to secure, through careful and thoughtful questioning, exactly what the 'customer' did not know that they needed. Iain is tireless in his quest to improve health and care for the benefit of patients, clients and staff. In his key corporate role, Iain has led the following changes:

  • Ward view implemented across all of NHS Highland acute wards to give a real time bed management approach to improve patient flow
  • NHSNearMe implemented in Caithness preventing the 200mile round journey for some patients and clinicians to allow high quality consultations in remote environments
  • Move to GP advice piloted in specialities to allow doctors and specialists to have a conversation that may prevent an unnecessary out-patient appointment, with the information being automatically uploaded onto their clinical systems.
  • E-vetting of referrals allows clinicians to access records and make recommendations electronically reducing the amount of administrative time required to support the process
  • Development of North of Scotland clinical portal allowing clinicians to share records and images seamlessly across large geography without need to travel, and to support multi-disciplinary meetings so that the patient has access to best knowledge and treatment.
  • Dedicated systems and outstanding connectivity provided to individuals to make agile working a reality for many teams, previously reliant upon being office based. This flexibility has supported new ways of working for clinical and non-clinical teams.
  • Critical wi-fi connectivity is now in place for guests and patients, to allow those people dependent upon specific applications to support their communication to be able to function effectively, as well as simply keeping families connected, taking pressure off of ward staff.
  • Supporting infrastructure for innovative projects like PillCam which allow patients to have less invasive but equally diagnostic tests in their own local GP practice though the use of satellite transmission from remote centres.

 

Peter Tolland, North Lanarkshire Council

North Lanarkshire Councils data journey has led to a fundamental change in their culture and the way technology is used and processes are developed. This journey has needed inspirational leadership, clarity of vision, determination and innovation in the use of technologies and processes to deliver meaningful results over a timeframe spanning years. Peter has been the inspirational driving force behind:

  • The creation of a master citizen record and a customer portal that uses an inventive combination of technologies and processes to implement a transactional digital service capable of being used across multiple contact channels in an integrated way, underpinned by accurate and current customer data as part of an innovative master data management solution.
  • Creating governance groups. There is an Information Governance Working Group (IGWG), attended by Heads of service and Chaired by the Council’ Senior Information Risk Officer (SIRO); providing linkages to Elected Members and the Corporate Management Team; and an Information Management Working Group (IMWG), Chaired by Peter, providing strategic and operational direction across the council.
  • The energy, commitment and leadership focus that has enabled transformational change to take place in not just technologies and processes but in the organisational culture and in the behaviour and expectations of customers. He has created a shared understanding and rolled this out as a shared journey, where everyone now understand that they are working together and that service transformation spans any one technology or process.

 

Martyn Wallace, Local Government Digital Partnership

Martyn’s inspirational leadership has contributed significantly to the success of the digital office as well as the appeal to attract new team members to join – building from CDO and CTO to a team of 7. Martyn’s success comes from engaging with both senior management at a strategic level as well as grass roots to just get things done – all stemming from his care about digital services benefiting the citizen. Notable successes include:

  • GDPR Readiness programme across all councils, launched in February 2018 and accessible to members through the Improvement Service Managed Knowledge Hub.
  • Digital Maturity Leadership – developing an exemplary framework and working with senior management teams in 8 organisations initially, now rolling out to the remaining councils and now seeing Health Service utilise this for Maturity in Health & Care Health and Social Care integration – collaborating with Health Boards, NHSSS and e-Health to develop joint solutions and data sharing.
  • Analogue/Digital Care platform solution by working with the providers, Ofcom, network suppliers to develop new solutions.

NEW CATEGORY - Connect Rising Star

This new category is to recognise the outstanding efforts and achievements of the rising stars of the public sector IT industry – those who are below Senior Management or Director level, and who therefore represent the talent pipeline and the next generation of future leaders. Nominate a colleague in this category to reward your brightest and best talent and demonstrate your organisation’s commitment to developing talent. Judges will be looking for:

  • The nominee going above and beyond the daily requirements of their role
  • Strong demonstration of the nominee’s ability as part of a team and working on their own initiative
  • The impact they have had on the organisation

 

The Shortlist

Hazel Lynch at Aberdeen City Council – Accessibility for All

Hazel is passionate about ensuring that all children can access learning. As the lead officer for accessibility through digital technology she has transformed the lives of hundreds of pupils across ACC. Her vision and leadership have changed the perception of accessibility across the Education service, changing from a specialist service to a service that is available to all pupils, a service which provides accessibility tools in the classroom so that every child can access their learning supported by technology if they wish.

Hazel has worked tirelessly to train and support staff and pupils across the city. As part of her rollout of accessibility tools she not only trained lead staff for every school, she also trained lead pupils. This saw exceptional adoption of the services across ACC schools and Hazel's work was shared at BETT 2018 by both Google and TextHelp as exemplary practice. Hazel is an exceptional educator and advocate of technology and always goes above and beyond to provide support to the children of the city.

 

Jacqueline MacDougall at COSLA Business Gateway National Unit – DigitalBoost

Jacqueline has been at the forefront of Business Gateway’s digital agenda and programs for over 6 years. Her work on digital tools, support and campaigns has helped Scottish SMEs benefit and learn from the service. She has worked closely with all of the Scottish Local Authorities to help them integrate digital into their service delivery and marketing. She constantly goes above and beyond the call of duty and was recently instrumental in helping Iceland adopt The Scottish Government’s DigitalBoost programme.

Her background in digital development and marketing is put to good use every single day. She regularly advises other digital programmes on best practice. Business Gateway is Scotland’s leading business support programme and Jacqueline is without a doubt a future leader of digital support, digital marketing and tools. She is a constant source of inspiration and hard work to team members.

 

Liam Rae at Scottish Fire & Rescue – The Scottish Fire and Rescue Service "FireTablet"

The Scottish Fire and Rescue Service has invested in ruggedised mobile FireTablets that are installed in fire appliances up and down the country. Faced with a challenge of correctly building and configuring these tablets so that they perform as required in a number of environments: on the fire ground, in appliances, and in the community, Liam carefully developed a good understanding of the many business, security, network and other requirements, and set to work to ensure the FireTablets met our expectations.

This platform is capable of supporting a range of new applications from Operational Intelligence to water hydrant inspections to daily vehicle and equipment checks – by delivering on this key project, Liam has allowed the Department and Service to achieve significant progress in making the SFRS’ Digital Strategy a reality.

Connect Mobile Award

From healthcare and social services to frontline policing and environmental services, public sector workers are constantly on the move and technology is constantly evolving to ensure that being mobile doesn’t mean being disconnected. The Connect Mobile Award will recognise an organisation which has embraced the potential of mobile technology to deliver more effective services.

 

The Shortlist

Edinburgh Napier University – Suite of Mobile Services Delivered to Students

Edinburgh Napier University’s programme of work to develop and deliver an effective suite of mobile services for students and staff was managed by Information Services (IS). The mobile services comprise an iNapier Mobile App, supplied by CampusM, providing students with personalised, integrated access to the University’s online services via their mobile devices including: Individual timetables; University email; Virtual Learning Environment (Moodle) modules; Library loan information; Electronic version of student card.

It gave staff access to their University email via the app, as well as University news and events and other services such as the Password Manager and Service Status information. The project was complemented by the development of additional services accessed via separate apps: Student and staff cashless catering payments and loyalty scheme (via an “Enjoy” app); and Group Study Room online bookings (via students’ Office 365 accounts).

 

Glasgow City Council – Bulk Waste Collection App

Through the development of a new app, Glasgow introduced a new method of managing bulk waste uplift requests. Frontline collection teams now receive requests, via mobile devices, in real time allowing them to respond immediately to requests as they are received.

Annually, c. 100,000 requests (via phone, on-line, or myGlasgow app) are made by residents of kerbside properties for a bulk uplift, with an average of 3-4 items collected per uplift. This equates to approximately 270 bulk collections per day, across the city. The introduction of mobile technology has delivered improvements in the service provided to customers, collection crews, back office staff and has focused service delivery to the frontline.

This new approach has allowed the aspirations of householders to be met, as waiting times for the collection of bulk waste have reduced and as a result contributed to reducing the number of service complaints. The improved service and the resultant value to residents has led the council to explore potential ways to replicate the use of the technology in other functions.

 

Scottish Ambulance Service – Electronic Patient Record (ePR) and New App

Scottish Ambulance Service Ambulance Telehealth Team have successfully delivered the Telehealth programme. This programme involved the rollout of new cab based mobile technology to over 500 ambulances within Scotland, including windows tablets in both the front and rear of the vehicle, mobile communications hubs with 4G, WiFi and Bluetooth connectivity and thermal printers for ease of patient transfer.

To maximise usage they improved clinical effectiveness and efficiency as well as clinical data recording by specifying and developing a new electronic patient report (ePR). The ePR records all details of the clinical episode in a more user-friendly, intuitive interface, which can then be used to transfer key information to the hospital. The ePR has Clinical Decision Support tools and in-context guidance which ensures faster, effective and safe patient care. The app provides better access to patient history information, key information about services, pathways and guidance aimed specifically at clinicians to ensure they are provided with the Right Information at the Right Time.

 

Connect ICT Team Award

Technology and digital services underpin the work of Scotland’s public sector bodies as never before and the vital role performed by ICT departments and project teams across the country is key. Nominations in this category will demonstrate outstanding performance by an ICT department or team, from technology support to improving operational efficiency and driving innovation and change.

 

The Shortlist

Business Gateway – DigitalBoost

The DigitalBoost programme is a Scottish Government funded initiative to help Scotland's SMEs to grow by improving their skills and engagement in the world of digital media and platforms, using services and tools to get the very best out of their websites, social media and eCommerce, including Cyber Security aspects.

The services are all free and include: a unique online digital healthcheck that enables businesses to assess their levels of digital expertise and points them to a range of Business Gateway services that are tailored to their own situation; downloadable online guides covering 18 topics (and growing); online video tutorials covering 7 topics; 5 case studies of their clients; face to face workshops on 11 relevant topics (soon to be 14), backed up by a new online methodology allowing delegates to record their feedback on their workshop experience online; and up to 21 hours of 1-2-1 support from a digital expert.

 

Scottish Centre for Telehealth and Telecare – Delivery of Telehealth and Telecare at Scale

The Scottish Centre for Telehealth and Telecare (SCTT) is a small team with NHS 24 that delivers digital innovation and change across the health and care sectors. Working in collaboration with the Technology Enabled Care team within Scottish Government and a wide range of public sector partners across health, social care, housing and the third sector, the team have delivered large scale change to benefit the citizens of Scotland. Over the last 3 years, SCTT has enabled over 70,000 Scottish citizens to access technology enabled services.

The team have delivered across a wide range of programmes: Computerised Cogitative Behavioural Therapy is now available to citizen across Scotland for the treatment of anxiety and depression; the expansion of telecare services across 26 organisations; a national platform for video consulting, Attend Anywhere, has been established and is being used across 13 Health Board areas and a range of 3rd sectors providers; Home and Mobile Health Monitoring (HMHM), allowing citizens to better manage their condition using digital technologies, has been embedded into 70 care pathways in 14 partnership areas; the organisation of two 2 major conferences, input to 3 undergraduate teaching programmes, hosted 9 international study visits and presented at over 34 conferences and learning events.

 

Scottish Government – The CivTech® Programme

CivTech®’s drives daring and innovation in the public sector by pioneering a smarter approach to procurement, supporting public sector organisations to go to market with challenges rather than closed, prescriptive tenders.

The team devised the CivTech® Innovation Flow, an end-to-end project methodology - a six-stage, nine-month process, from challenge definition to delivery of a minimum viable product. As an inhouse team we have influenced policy areas of procurement, user research, citizen engagement, academic collaboration, business support, investment and export strategies and organisational development.

 

Shetland Islands Council – Service Desk Improvement

In the three years from 2014 - 2017 Shetland Islands Council ICT Services turned its customer support around, eventually scoring the highest customer satisfaction score SOCITM has ever recorded in Scotland.

Our ICT Team are now delivering excellent service across all user interfaces. From a position of very low user satisfaction where common complaints were 'I can't get through to the helpdesk', 'computers in schools are not fit for purpose', ‘I never know when someone is going to come to fix my problem’, we now have a first line response which nears 100% of users calls being answered without needing to queue, an appointment system for fixes which require a visit, self service for issue logging, service requests, and password resets, and a user base who are very satisfied with the support they receive.

Connect Citizen Award

In the face of increasing demand from the public for more accessible, 24 hour services which meet their needs and an ever increasing constraint on budgets, the pressure has never been greater for ICT professionals to develop innovative solutions for citizen engagement. The shortlisted nominees for the Connect Citizen Award showcase the most examples of projects and solutions which use ICT to engage with citizens and create citizen centred services.
Nominations should include:

  • How the project/service has improved the user experience
  • Benefits to the organisation in terms of obstacles/issues it helps overcome, efficiencies, etc.
  • How the product/service improves the organisations general level of engagement with the citizen

 

The Shortlist

East Renfrewshire Council – Scam Prevention – A Person Centred Approach

The Prevention Team aims to protect vulnerable people from scams. At the end of five years it is estimated that it will have prevented almost 2,000 scams, and led to savings of over £6.5m – a payback of 69 times the cost of the project.

A council officer visits vulnerable people who need protection. They carry out a person centred assessment of their needs, fit a call blocker (if required), and put in place an appropriate package of safeguarding measures. A holistic approach is adopted referring people to other useful supports to increase confidence at home and linking people to local social events to remove social isolation.

 

NHS 24 – NHS inform

Since its redevelopment in November 2016, NHS inform has seen a monumental rise in online visits from 40,000 at time of go live, to almost 2 million in April 2018. As Scotland’s digital health information resource the site provides a range of online content and products to support NHS Scotland and health and social care partnerships.

The site offers a single collaborative place to host and promote health information, reducing confusion for users and streamlining the digital landscape in Scotland. These achievements have been realised with no additional annual resource allocation or product investment and have been hailed as an “unsung story of transformation in NHSScotland”

 

Renfrewshire Council - Golden Surfers

The Golden Surfers is a digital participation project which provides digital skills training and support to older adults within 13 sheltered and amenity housing complexes in Renfrewshire.

The aim of the project is to give tenants the skills required to access vital online services, engage with the wider community and increase contact with family and friends, so they can enjoy a greater degree of independent living and well-being.

 

Scottish Flood Forum – RiverTrack – Community-based Flood Alerting

Flood early warning systems are effective when they reach the communities that need them. Over 300,000 alert or warning messages were issued during the 2015-16 winter storms but the challenge remains as to how early warning systems can reach more, and smaller, communities with flood forecasting and flood warning information to help them be aware of the potential for flooding.

RiverTrack offers a robust, low-maintenance river level monitoring and alarm system, which incorporates low-power network connectivity, cost effective components and innovative design. Acoustic sensors measure river level changes and feed information to display units placed in homes, community centres, pubs, schools, and businesses.

 

Connect Project Delivery Award

When a new public sector technology or IT project goes wrong, everyone knows about it. This award will recognise the many examples of large and complex projects being successfully developed and delivered each year across the public sector. The Connect Project Delivery Award will go to a project manager or project team that can demonstrate best practise in the successful delivery of an ICT project and nominations should demonstrate:

  • Did the project deliverables match or exceed initial objectives
  • Was the project completed to original timescale and budget
  • What external/internal obstacles were overcome to meet project objectives

 

The Shortlist

NHS 24 Organisational Improvement Programme

In 2017, NHS 24 made a commitment to Scottish Government to successfully transition the 111 Service on to a new technology platform. This focused on an initial ring-fenced transition of the 111 Service onto the SAP Application for NHS Ayrshire and Arran patients during Tranche 1 (T1), followed by a full national roll-out of the 111 service on the new system for the 13 remaining health boards and for the Scottish Emergency Dental Service in Tranche 2 (T2). NHS 24 successfully transitioned to the new technology on May 16 2017 for Ayrshire & Arran patients, before going on to full roll-out on 24 October 2017.

 

NHS 24, Scottish Centre for Telehealth & Telecare – cCBT National Rollout

Depression and anxiety are two of the biggest public health challenges in Scotland. Traditional approaches to treatment cannot meet the increasing demand for services with costs becoming unsustainable and wide reaching economic impact being felt in the health and care system and beyond.

cCBT is a large scale, high capacity technological solution for the treatment of depression and anxiety. Prior to this programme, the national deployment of a digital service to support mental health had not been achieved on an international level before. As such, the shared learning and experience from this programme has been proactively used as an example for other citizen-facing digital health and care initiatives, building on the robust foundation of programme management methodologies employed for cCBT.

 

Registers of Scotland – ScotLIS

Registers of Scotland is responsible for maintaining and compiling 19 public registers relating to land, property and other legal documents in Scotland. ScotLIS is an easy to use, map-based, online land information service. For the first time, members of the public, communities, professionals and business will be able to access comprehensive information about any piece of land or property in Scotland.

ScotLIS for business users delivers substantial improvements on previous RoS services to both customers and the business. Improved features include an interactive, searchable and layered map, improved searching capabilities, access to several of our registers, and a host of other features.

 

Stirling Council – Connecting to create Scotland’s fourth Gigabit City

In January 2017, Stirling Council announced its intention to be Scotland’s fourth Gigabit City and, by procuring a state-of-the-art full-fibre infrastructure – the city met its objective. The initial network was designed to connect over 30 council sites including council offices, schools and community facilities, transforming services and boosting productivity across council operations. It also offers ultrafast services to the majority of Stirling's 3000 businesses.

This trailblazing approach has paved the way for other Scottish cities and is set to become the Modus Operandi for them, as the LFFN wave 1 and 2 applications start to gain live funding from the programme.

Connect Data Insight Award

The Connect Data Insight Award will showcase the most effective use of data and analytics to inform public service design and delivery. Nominees in this category will demonstrate:

  • Innovative use of data management and associated analytics to tackle an identified social problem/organisational challenge
  • Effective use of data management and associated analytics to inform public service design and/or delivery
  • Benefits – what will be the real measurable benefits to either the organisation or services users, e.g. projected cost savings, reduction in patient waiting times, increased life expectancy, etc.

 

The Shortlist

Albyn Housing Society, NHS Highland, Robert Gordon University and The Data Lab – FIT Home: Fall Prediction in Social Housing

This project aims to develop an effective falls prediction system that can be installed in peoples’ homes. This system will help residents live well in their homes for longer, prevent hospital admissions and enable early discharge.

Data will be captured by a range of sensors installed in specially-designed, technology-enabled ‘Fit Homes’. FIT Home aims to develop housing solutions to enable people to live independently for longer - supporting them to make their own choices, providing a secure environment for them to live in and focusing on maintaining their wellness for as long as possible.

 

Glasgow City Council – One Glasgow Reducing Offending Partnership

The One Glasgow partnership was initiated to demonstrate how public sector service outcomes could be improved. A multi-disciplinary team of Police and Council staff was established, including a Coordination Hub and Client Intelligence Unit, underpinned by a detailed Information Sharing Protocol agreed by all partners.

The benefits are not just better services and outcomes for individuals, but also better use of resources. This project has led to reductions across Glasgow in: Offences and reconvictions by under 25’s; Custody for under 25’s; Referrals to Scottish Children’s Reporter; Use of Secure Accommodation

 

NHS National Services Scotland – Multidisciplinary Working – New Ways

The Local Intelligence Support Team (LIST), part of NHS-National Services Scotland, combined their specialist analytical and information skills with the knowledge of local staff, to help unlock the power of data.

LIST worked with a range of colleagues in Inverclyde, carried out four ‘week of care’ audits in a number of GP practices with the aim of testing if multidisciplinary working could free GP time to spend more time with patients with more complex health problems, while other health professionals working to their full level of competence would see more patients with simpler needs.

LIST provided the best evidence for local health and social care decisions. This helped NHS and local authority providers to deliver the best possible services to patients and service users in the most efficient way.

Connect Digital Health & Care Award

Scotland has long been in the vanguard of adopting new technologies to improve health and social care provision. The Digital Health & Care Award will recognise some of the most outstanding examples of these projects and nominations should demonstrate:

  •  How the project/solution solves a particular organisational or patient problem
  • What measurable benefits have there been to the organisation or the patient experience/wellbeing
  • How the project/solution has introduced new or leading edge technology, created different ways of working or a shift in approach the benefits service users

 

The Shortlist

Albyn Housing Society, NHS Highland, Robert Gordon University and The Data Lab – FIT Home: Fall Prediction in Social Housing

This project aims to develop an effective falls prediction system that can be installed in peoples’ homes. This system will help residents live well in their homes for longer, prevent hospital admissions and enable early discharge.

Data will be captured by a range of sensors installed in specially-designed, technology-enabled ‘Fit Homes’. FIT Home aims to develop housing solutions to enable people to live independently for longer - supporting them to make their own choices, providing a secure environment for them to live in and focusing on maintaining their wellness for as long as possible.

 

NHS National Services Scotland – Multidisciplinary Working – New Ways

The Local Intelligence Support Team (LIST), part of NHS-National Services Scotland, combined their specialist analytical and information skills with the knowledge of local staff, to help unlock the power of data.

LIST worked with a range of colleagues in Inverclyde, carried out four ‘week of care’ audits in a number of GP practices with the aim of testing if multidisciplinary working could free GP time to spend more time with patients with more complex health problems, while other health professionals working to their full level of competence would see more patients with simpler needs.

LIST provided the best evidence for local health and social care decisions. This helped NHS and local authority providers to deliver the best possible services to patients and service users in the most efficient way.

 

NHS National Services Scotland – SAS ePR

The Scottish Ambulance Service (SAS) electronic Patient Report (SAS ePR) is the digital transfer of on-scene clinical and supporting information from the Scottish Ambulance Service to GP practices and other specialist services to enable the provision of timely and high quality follow-on care.

Patient incident information is recorded on SAS mobile devices and transferred to NSS for onward transmission to service users, delivering important clinical information that previously had never been available.

SAS ePR is now providing information to 6 Health Boards, sending diabetes information to the national diabetes team and falls information to the Falls team in NHS Lanarkshire. The next planned phase of this project is to integrate this digital information into hospital A&E IT systems in advance of ambulance arrival at A&E departments.