Connect Mobile Award
From healthcare and social services to frontline policing and environmental services, public sector workers are constantly on the move and technology is constantly evolving to ensure that being mobile doesn’t mean being disconnected. The Connect Mobile Award will recognise an organisation which has embraced the potential of mobile technology to deliver more effective services.
Aberdeenshire Council’s waste service health and safety check process was no longer fit for purpose. They developed a flexible in-house solution with an app that fully meets their needs but, more importantly, offered the council a solution that could be adapted to support a wider range of services. The app surpassed initial expectations and offer a number of tangible benefits for the business service.
The careSafe app is deployed on over 2,500 home carers iPhones in Glasgow. The app links seamlessly with the back office care management system presenting home carers with their work schedule on a daily shift-by-shift basis. The project was implemented smoothly and safely and the Council are already seeing real benefits in terms of access to information and improved communication. Carers themselves love the app.
Fife Council have implemented a work scheduling and mobile working solution for 250 trade operatives working on responsive repairs and cyclical servicing. The main benefits delivered by the solution are: doubling the number of jobs per operative per day, annual savings of £1.2M, a Service productivity improvement of 15% and improvements to customer service.
The Scottish Fire and Rescue Service has delivered a single Operational Intelligence system for use across the whole of Scotland that underpins a standardised approach, thereby reducing risks face by firefighters and communities. This investment will in time support the delivery of a suite of mobile applications to frontline crews allowing them direct access to safety critical information where and when they need it most.
Connect Innovate Award
Awarded to the most innovative use of ICT in delivering public services. The shortlisted nominees for this category will represent those public sector projects, solutions and products using digital technology to push the boundaries of what is possible.
Nominations should demonstrate:
- How the project/solution has introduced new or leading edge technology, created different ways of working or a shift in approach the benefits service users
- Measurable success – has the project/solution been deployed and what impact has it had on improving the organisation or services
In session 2016/2017, Charlie Love, Quality Manager Curriculum, has lead an innovative initiative across Aberdeen City secondary schools to deploy digital learning and teaching to all pupils, teachers and support staff.
This initiative has taken engagement with online digital learning from a few hundred pupils and teachers a month, prior to the deployment, to the current position with well over 8000 pupils and staff accessing their digital classrooms each week.
DigitalBoost is a partnership programme delivered by Business Gateway in conjunction with Scottish Enterprise and Highlands & Islands Enterprise. The principle aim of DigitalBoost is to raise awareness, knowledge and assist adoption of digital technology as it affects Scottish SMEs, to enable them to enter new markets, trade internationally and increase business efficiencies and indirectly increasing staff. DigitalBoost is funded by DigitalScotland.
On 31 December 2016, 1.3 million National Entitlement Cards (NEC) used for concessionary travel in Scotland were due to expire as the smartcard technology embedded in them became obsolete. The answer was the Data Hub – an innovative data matching/ cleansing service provided free of charge by the Improvement Service. Through this innovative approach, involving an effective partnership between the Improvement Service, Transport Scotland and NECPO – together with 31 Scottish councils – around 1 million concessionary travel cards were replaced on time, with no disruption to the service either for customers or bus operators.
Strathclyde Partnership for Transport (SPT) completed an ambitious transformation project which sees the Glasgow Subway move to a paperlite operation.
The result has been dramatic; several functions which previously relied on paper forms or log books are now completely paperless and fully integrated, resulting in a substantial decrease in printing and transactional costs. In addition, previously siloed information is now instantly available both between stations and management.
Connect ICT Team Award
Technology and digital services underpin the work of Scotland’s public sector bodies as never before and the vital role performed by ICT departments and project teams across the country is key. Nominations in this category will demonstrate outstanding performance by an ICT department or team, from technology support to improving operational efficiency and driving innovation and change.
The 200-mile Clyde and Hebrides Ferry Network is the UK’s largest in terms of the locations supported. In 2016, CalMac retained the £900 million contract to run the Clyde and Hebrides Ferry Services for up to a further eight years. Underpinning this successful bid was our progressive digital transformation strategy and the outstanding achievements of the ICT team that delivered much of this change. A challenging digital transformation programme launched CalMac from an environment of obsolete technology, onto an industry leading virtual and Cloud platform in under 3 years.
Edinburgh Napier University’s Campus Support Team (CST), within the Information Services (IS) department, plays a key role in the University’s operations. The CST consists of 37 staff members operating from 3 helpdesks providing face to face support for Library and IT enquiries. Overcoming the challenges of working within a converged service, the CST have collectively harnessed their rich variety of skills, expertise and knowledge effectively embracing the opportunity to work with colleagues from different backgrounds and specialisms. They have developed a strong teamwork ethos working closely with other IS teams, professional services departments and the University’s academic staff and students.
In 2012 the University started with the Modern Apprenticeship scheme, hiring 3 IT apprentices and since then have expanded their committment to the scheme. Following the creation of an internal pipeline of IT resources, 15 IT Apprentices have been hired on two year contracts - and all have secured permanent roles in the IT industry.
Connect Citizen Award
In the face of increasing demand from the public for more accessible, 24 hour services which meet their needs and an ever increasing constraint on budgets, the pressure has never been greater for ICT professionals to develop innovative solutions for citizen engagement. The shortlisted nominees for the Connect Citizen Award showcase the most examples of projects and solutions which use ICT to engage with citizens and create citizen centred services.
Nominations should include:
- How the project/service has improved the user experience
- Benefits to the organisation in terms of obstacles/issues it helps overcome, efficiencies, etc.
- How the product/service improves the organisations general level of engagement with the citizen
myAberdeenshire, our online portal provides easy access to relevant information whilst improving the customer journey during their interactions with the Council. Since its introduction, over 20,000 customers have signed up for the service, enabling the Council to engage more effectively with its residents.
In 2016/17 the council replaced its telephony focused mosaic of 1st generation technologies with a new Oracle/Netcall integrated, omni channel customer engagement platform. This has utterly transformed service efficiency and customer experience.
The Customer Engagement solution transformed the Council from a re-active, on-demand culture to being an omni-channel, pro-active and responsive organisation engaging with customers in ways and at times they choose.
The Cabinet Office and Boundary Commissions for Scotland, England and Wales worked in close collaboration with their partner, Informed Solutions, to utilise the capabilities and flexibility of the InformedCONSULT© platform to innovatively and cost-effectively implement a digital service to revolutionise public engagement with the consultation process. This innovative portal has enhanced citizen engagement, lowering the barrier for the Scottish public to quickly and easily understand boundary changes in their local area and have their say.
‘MyAccount’ offers Renfrewshire citizens an accessible online self-service platform and in just 14 months, 20,000 citizens have signed up – that’s 23% of households in an area with a high likelihood of digital exclusion. This rapid uptake is unparalleled in Scotland.
Aligned with the key citizen-centric design aims of the Scottish Government’s Digital strategy, this digital first approach will act as a blueprint for continued service delivery.
Since its roll out in 2014, the ‘myaccount’ digital public service has been adopted by 27 of Scotland’s 32 councils, and is now the agreed national strategy allowing citizens to securely sign-in and access digital public services.
Surpassing expectations, it’s processed 2.5 million+ citizen authentication requests and helped public bodies such as Transport Scotland replace NEC cards for over 1.3 million citizens through Data Matching capabilities. At present, 47% of the Scottish population have either online or offline accounts.
Connect Project Delivery Award
When a new public sector technology or IT project goes wrong, everyone knows about it. This award will recognise the many examples of large and complex projects being successfully developed and delivered each year across the public sector. The Connect Project Delivery Award will go to a project manager or project team that can demonstrate best practise in the successful delivery of an ICT project and nominations should demonstrate:
- Did the project deliverables match or exceed initial objectives
- Was the project completed to original timescale and budget
- What external/internal obstacles were overcome to meet project objectives
CalMac embarked on a Digital Transformation Programme which included transforming its technical infrastructure from a traditional onsite ageing infrastructure to a modern highly secure service fit for the digital era. This transformation would be the enabler for CalMac, a Scottish Government owned organisation to compete with the private sector in the bid process and meet the commitments of the eight-year contract.
In March 2014, NHS 24 via the Scottish Centre for Telehealth & Telecare (SCTT) successfully secured £380,000 of European Funding to support the 3 year MASTERMIND Project (Management of Mental Health Disorders through Advanced Technology and Services – Telehealth for the MIND). It set out to evaluate the implementation and impact of online-computerised Cognitive Behavioural Therapy (cCBT) for people suffering from depression and/or anxiety. The collaborative implementation approach has proven to be very successful, ensuring consistency of approach, efficiency of service development and highlighting future commercial opportunities for industry.
The eDevelopment.scot programme delivered two Scotland wide projects
- replacement and improvement on an earlier ePlanning service
- expansion into a new eBuilding Standards service
This programme, led by the Scottish Government in partnership with 33 public bodies and multiple suppliers, delivered across a complex landscape, on time and on budget.
Connect Data Insight Award
The Connect Data Insight Award will showcase the most effective use of data and analytics to inform public service design and delivery. Nominees in this category will demonstrate:
- Innovative use of data management and associated analytics to tackle an identified social problem/organisational challenge
- Effective use of data management and associated analytics to inform public service design and/or delivery
- Benefits – what will be the real measurable benefits to either the organisation or services users, e.g. projected cost savings, reduction in patient waiting times, increased life expectancy, etc.
The integration of health and social care has offered new opportunities in Scotland to improve outcomes for individuals. East Renfrewshire HSCP have taken a holistic approach in developing data insights to influence strategic planning. Approaching data from a collective intelligence perspective has provided a solid foundation to facilitate meaningful change for the organisation, its wider partners and most importantly, individuals now and in the future.
Peter Tolland has developed a truly exemplary citizen portal, enabling North Lanarkshire Council to effectively and efficiently deliver services digitally to citizens. Data management has been critical to the successful delivery of this project, working with organisations to provide the data required in a consistent, accurate, usable and secure format.
At present around 1,200 patients are delayed from leaving hospital each month, so Scottish Government and NHS/NSS worked with The Data Lab to perform a proof of concept analysis that results in an assessment of the risk of delay when a patient presents at hospital. In using real patient data from health and Social Care, this challenging project has the potential to make a real difference to how the healthcare system identifies and manages the risk of a patient becoming a delayed discharge from hospital. Colleagues have worked enthusiastically and effectively to resolve data access issues, to quality assure data and to produce a successful algorithm. The project is now well placed to move to the next phase.
UWS has provisioned data visualisation access to a significant number of areas of its operation in order to ensure high quality education service delivery and ultimately student success. Specifically, the ‘Destination of Leavers in Higher Education’ (DLHE) dashboard permits the monitoring of student career success on exiting UWS. The DLHE dashboard, by its graphical nature, has provided UWS with an easy to view, informative position in relation to overall successes of the institution in relation to student employability. UWS target areas for improvement (course provision) and is a critical tool enabling employability improvement year on year.
Connect Digital Leader Award
This award will go to a CIO, Head of IT/ICT or overall Head of IT. The winner will be an individual who has consistently demonstrated excellence in leadership, innovation and quality in the use and promotion of IT in their organisation to improve delivery of public services. Nominations are welcomed from prospective nominees themselves, their staff, peers or partner organisations.
Improving Digital services is at the heart of the role that Martyn is performing at the Digital Office. Martyn has travelled extensively to Council and partner locations across Scotland to ensure that he understands each of the challenges they face - making sure that a plan is compiled that addresses the most pressing issues in a consistent cost effective way. The resulting plan has 18 key programmes and as we move into the delivery phase of the digital office, the benefits will start to benefit the citizens of Scotland.
Since joining Registers of Scotland (RoS) as Head of Digital in September 2014, Tom Meade has been instrumental in delivering a far-reaching digital transformation throughout the organisation.
Tom’s leadership has produced real organisational change, like agile working and improved data processes. But he’s also delivered tangible financial and operational benefits. Tom’s initiative to move RoS to open source systems has saved RoS £750,000 in licensing fees, and £1.5 million on outsourced support contracts. These more effective systems have delivered an additional £1.5 million saving in lost operation time. Thanks to Tom’s digital ‘big picture’, these efficiencies look set to grow in a big way over the coming year, thanks to new online services, digital case and document management systems, and improved digital products like APIs.
Great leadership is about creating an environment that supports people to come together and give their best to achieve an ambitious vision they all believe in – that is what David, has done in Renfrewshire.
Under David’s leadership, Renfrewshire Council has developed an ambitious and motivating Digital Renfrewshire Strategy that puts maximising the opportunity of digital at its heart, particularly for those most disadvantaged amongst its communities. Like all Councils, Renfrewshire is having to make significant savings and David instigated two of the major digital components of Better Council transformation programme which support this aim.
Connect Digital Health & Care Award
Scotland has long been in the vanguard of adopting new technologies to improve health and social care provision. The Digital Health & Care Award will recognise some of the most outstanding examples of these projects and nominations should demonstrate:
- How the project/solution solves a particular organisational or patient problem
- What measurable benefits have there been to the organisation or the patient experience/wellbeing
- How the project/solution has introduced new or leading edge technology, created different ways of working or a shift in approach the benefits service users
This nomination covers development of a digital roadmap and the resultant activities which are co-ordinated and enable innovative approaches in a fast-moving environment. Recognising an opportunity following integration legislation the HSCP began a journey to co-ordinate digital activity across the HSCP and established a cross-departmental Digital Forum and develop an integrated digital health and care strategy, linking with wider Council digital developments.
A national implementation programme led by the Scottish Centre for Telehealth has supported the at scale expansion of Home & Mobile Health Monitoring (HMHM) across 12 different health Board regions. This technology has been integrated into 50 different services and benefited over 6000 patients living with Chronic Disease to be more active in self care and live more independently in their own homes.
SCI–Diabetes is a real-time web-based clinical information system supporting the care of all ~300,000 people living with diabetes in Scotland. Launched in 2002, the SCI-DC team have demonstrated sustained development and implementation of clinically useful tools for the care of people with diabetes in Scotland using data captured from all ~1,000 general practices, all hospitals, screening services and laboratories across the country. The SCI-Diabetes system currently has a user base of over 5000 healthcare professionals, with nearly 1000 accessing the system each day. Over 14,000 patients have logged in to access their clinical information online via My Diabetes My Way.
Connect Cloud Adoption Award
Despite all the hype and chatter around Cloud services generally, what impact has it been having on public services and public bodies? The Cloud Adoption Award will recognise some of the genuine success stories and pathfinders for cloud adoption in the public sector. Nominations should demonstrate:
- The transformational impact of their adoption strategy on the organisation
- How they have overcome security and cultural obstacles
- Measurable benefits to the organisation
Argyll and Bute Council had the vision to move their business critical CRM system to the cloud over 2016/17, replacing a mosaic of antiquated on-premise solutions. They selected a cutting edge omni-channel cloud solution from Oracle (Rightnow Service Cloud). They then integrated it with their omni-channel Netcall/Skype ACD system and with the national MyAccount authentication service, moving them from customer contact to customer engagement.
Paul Donnelly, Principal Lead – Corporate Digital has established NHS Education for Scotland (NES) as a digital leader in cloud transition, pioneering the use of cloud-based services for NHSScotland and the wider public sector. As a leader in the field of cloud-adoption, NES is continually collaborating with other public bodies to encourage wider application of cloud-based solutions across the public sector. This includes acting as the nominated NHS pilot organisation for cloud-transition and reporting to the National e-Health Leads Group.
The Scottish Fire and Rescue Service has delivered a single Operational Intelligence system for use across the whole of Scotland that underpins a standardised approach, thereby reducing risks faced by firefighters and communities. By continuing the strategy of implementing Cloud solutions to meet the needs of the business, Scottish Fire & Rescue Service can deliver responsive, future proofed applications that provide information straight to those who need it, when they need it while at the same time maintaining costs within revenue constraints.