Awarded to the most innovative use of ICT in delivering public services. The shortlisted nominees for this category will represent those public sector projects, solutions and products using digital technology to push the boundaries of what is possible.
Nominations should demonstrate:
- How the project/solution has introduced new or leading edge technology, created different ways of working or a shift in approach the benefits service users
- Measurable success – has the project/solution been deployed and what impact has it had on improving the organisation or services
Glasgow City Council – Bulk Waste Collection App
Through the development of a new app, Glasgow introduced a new method of managing bulk waste uplift requests. Frontline collection teams now receive requests, via mobile devices, in real time allowing them to respond immediately to requests as they are received.
Annually, c. 100,000 requests (via phone, on-line, or myGlasgow app) are made by residents of kerbside properties for a bulk uplift, with an average of 3-4 items collected per uplift. This equates to approximately 270 bulk collections per day, across the city. The introduction of mobile technology has delivered improvements in the service provided to customers, collection crews, back office staff and has focused service delivery to the frontline.
This new approach has allowed the aspirations of householders to be met, as waiting times for the collection of bulk waste have reduced and as a result contributed to reducing the number of service complaints. The improved service and the resultant value to residents has led the council to explore potential ways to replicate the use of the technology in other functions.
Glasgow City Council – Enabling Process Efficiency through Digital Collaboration
Glasgow City Council has to share a variety of information with external organisations often of a sensitive, personal, financial, commercial and political nature. Information sharing with external partners and organisations became a business issue as the reliance on email as the enabler was no longer fit for purpose due to common problems with file size and the increasing sensitivity and volumes of information to be shared.
Objective Connect is a strategic solution to support secure and efficient methods for collaborating, and sharing information, available to staff working with external bodies and in line with the Councils Information Management Strategy.
North Lanarkshire Council – Data driven technologies
Using an innovative combination of technologies, North Lanarkshire Council has implemented a fully transactional, digital service capable of being used across multiple contact channels in an integrated way. All of which is underpinned by accurate customer data and robust information governance.
The customer portal includes true, digital, end to end delivery of council services with a marketplace approach which leverages the local identity of the customer to provide them with access to their own data held on a variety of back office systems using Scottish National authentication service, MyAccount.
Scottish Fire and Rescue Service – Community Asset Register (CAR)
The Community Asset Register (CAR) is an innovative solution, introduced to aid the coordination of community and voluntary resources, for use by the SFRS. Partner organisations and individual members of the public may voluntarily offer resources, in the form of vehicles, equipment or skills, for use by SFRS as part of its response to operational incidents.
The solution which was developed by SFRS’s ICT team in partnership with their Response and Resilience colleagues, was launched in October 2017 and provides a two tier system that includes an admin application for volunteer assets to be entered into the system either individually or in bulk, and also a visual solution, available to operational and control staff so that they can easily identify assets available on a map, their contact details and therefore mobilise the volunteer to an incident.