June 27th 2018 | Edinburgh

Timeline:

15 Jan
' Nominations Open '
27 Apr
' Nominations Close '
21 May
' Shortlist Announced '
27 Jun
' Awards Dinner & Ceremony '

The Improvement Service

Since its roll out in 2014, the ‘myaccount’ digital public service has been adopted by 27 of Scotland’s 32 councils, and is now the agreed national strategy allowing citizens to securely sign-in and access digital public services.

Surpassing expectations, it’s processed 2.5 million+ citizen authentication requests and helped public bodies such as Transport Scotland replace NEC cards for over 1.3 million citizens through Data Matching capabilities. At present, 47% of the Scottish population have either online or offline accounts.