June 21st 2017 | Waldorf Astoria, Edinburgh


14 Mar
' Nominations Open '
12 May
' Nominations Close - date extended '
25 May
' Shortlist Announced '
21 Jun
' Awards Dinner & Ceremony '

The Improvement Service

On 31 December 2016, 1.3 million National Entitlement Cards (NEC) used for concessionary travel in Scotland were due to expire as the smartcard technology embedded in them became obsolete. The answer was the Data Hub – an innovative data matching/ cleansing service provided free of charge by the Improvement Service. Through this innovative approach, involving an effective partnership between the Improvement Service, Transport Scotland and NECPO – together with 31 Scottish councils – around 1 million concessionary travel cards were replaced on time, with no disruption to the service either for customers or bus operators.