Edinburgh Napier University
Edinburgh Napier University’s Campus Support Team (CST), within the Information Services (IS) department, plays a key role in the University’s operations. The CST consists of 37 staff members operating from 3 helpdesks providing face to face support for Library and IT enquiries. Overcoming the challenges of working within a converged service, the CST have collectively harnessed their rich variety of skills, expertise and knowledge effectively embracing the opportunity to work with colleagues from different backgrounds and specialisms. They have developed a strong teamwork ethos working closely with other IS teams, professional services departments and the University’s academic staff and students.