June 21st 2017 | Waldorf Astoria, Edinburgh

Timeline:

14 Mar
' Nominations Open '
12 May
' Nominations Close - date extended '
25 May
' Shortlist Announced '
21 Jun
' Awards Dinner & Ceremony '

Argyll and Bute Council

Argyll and Bute Council had the vision to move their business critical CRM system to the cloud over 2016/17, replacing a mosaic of antiquated on-premise solutions. They selected a cutting edge omni-channel cloud solution from Oracle (Rightnow Service Cloud).  They then integrated it with their omni-channel Netcall/Skype ACD system and with the national MyAccount authentication service, moving them from customer contact to customer engagement.