June 27th 2018 | Edinburgh

Timeline:

15 Jan
' Nominations Open '
27 Apr
' Nominations Close '
21 May
' Shortlist Announced '
27 Jun
' Awards Dinner & Ceremony '

Argyll and Bute Council

Argyll and Bute Council had the vision to move their business critical CRM system to the cloud over 2016/17, replacing a mosaic of antiquated on-premise solutions. They selected a cutting edge omni-channel cloud solution from Oracle (Rightnow Service Cloud).  They then integrated it with their omni-channel Netcall/Skype ACD system and with the national MyAccount authentication service, moving them from customer contact to customer engagement.