June 21st 2017 | Waldorf Astoria, Edinburgh

Timeline:

14 Mar
' Nominations Open '
12 May
' Nominations Close - date extended '
25 May
' Shortlist Announced '
21 Jun
' Awards Dinner & Ceremony '

Argyll and Bute Council

In 2016/17 the council replaced its telephony focused mosaic of 1st generation technologies with a new Oracle/Netcall integrated, omni channel customer engagement platform. This has utterly transformed service efficiency and customer experience.

The Customer Engagement solution transformed the Council from a re-active, on-demand culture to being an omni-channel, pro-active and responsive organisation engaging with customers in ways and at times they choose.