June 27th 2018 | Edinburgh

Timeline:

15 Jan
' Nominations Open '
27 Apr
' Nominations Close '
21 May
' Shortlist Announced '
27 Jun
' Awards Dinner & Ceremony '

Argyll and Bute Council

In 2016/17 the council replaced its telephony focused mosaic of 1st generation technologies with a new Oracle/Netcall integrated, omni channel customer engagement platform. This has utterly transformed service efficiency and customer experience.

The Customer Engagement solution transformed the Council from a re-active, on-demand culture to being an omni-channel, pro-active and responsive organisation engaging with customers in ways and at times they choose.