Connect Mobile Award
From healthcare and social services to frontline policing and environmental services, public sector workers are constantly on the move and technology is constantly evolving to ensure that being mobile doesn’t mean being disconnected. The Connect Mobile Award will recognise an organisation which has embraced the potential of mobile technology to deliver more effective services.
Edinburgh Napier University – Suite of Mobile Services Delivered to Students
Edinburgh Napier University’s programme of work to develop and deliver an effective suite of mobile services for students and staff was managed by Information Services (IS). The mobile services comprise an iNapier Mobile App, supplied by CampusM, providing students with personalised, integrated access to the University’s online services via their mobile devices including: Individual timetables; University email; Virtual Learning Environment (Moodle) modules; Library loan information; Electronic version of student card.
It gave staff access to their University email via the app, as well as University news and events and other services such as the Password Manager and Service Status information. The project was complemented by the development of additional services accessed via separate apps: Student and staff cashless catering payments and loyalty scheme (via an “Enjoy” app); and Group Study Room online bookings (via students’ Office 365 accounts).
Glasgow City Council – Bulk Waste Collection App
Through the development of a new app, Glasgow introduced a new method of managing bulk waste uplift requests. Frontline collection teams now receive requests, via mobile devices, in real time allowing them to respond immediately to requests as they are received.
Annually, c. 100,000 requests (via phone, on-line, or myGlasgow app) are made by residents of kerbside properties for a bulk uplift, with an average of 3-4 items collected per uplift. This equates to approximately 270 bulk collections per day, across the city. The introduction of mobile technology has delivered improvements in the service provided to customers, collection crews, back office staff and has focused service delivery to the frontline.
This new approach has allowed the aspirations of householders to be met, as waiting times for the collection of bulk waste have reduced and as a result contributed to reducing the number of service complaints. The improved service and the resultant value to residents has led the council to explore potential ways to replicate the use of the technology in other functions.
Scottish Ambulance Service – Electronic Patient Record (ePR) and New App
Scottish Ambulance Service Ambulance Telehealth Team have successfully delivered the Telehealth programme. This programme involved the rollout of new cab based mobile technology to over 500 ambulances within Scotland, including windows tablets in both the front and rear of the vehicle, mobile communications hubs with 4G, WiFi and Bluetooth connectivity and thermal printers for ease of patient transfer.
To maximise usage they improved clinical effectiveness and efficiency as well as clinical data recording by specifying and developing a new electronic patient report (ePR). The ePR records all details of the clinical episode in a more user-friendly, intuitive interface, which can then be used to transfer key information to the hospital. The ePR has Clinical Decision Support tools and in-context guidance which ensures faster, effective and safe patient care. The app provides better access to patient history information, key information about services, pathways and guidance aimed specifically at clinicians to ensure they are provided with the Right Information at the Right Time.