Connect Citizen Award
In the face of increasing demand from the public for more accessible, 24 hour services which meet their needs and an ever increasing constraint on budgets, the pressure has never been greater for ICT professionals to develop innovative solutions for citizen engagement. The shortlisted nominees for the Connect Citizen Award showcase the most examples of projects and solutions which use ICT to engage with citizens and create citizen centred services.
Nominations should include:
- How the project/service has improved the user experience
- Benefits to the organisation in terms of obstacles/issues it helps overcome, efficiencies, etc.
- How the product/service improves the organisations general level of engagement with the citizen
East Renfrewshire Council – Scam Prevention – A Person Centred Approach
The Prevention Team aims to protect vulnerable people from scams. At the end of five years it is estimated that it will have prevented almost 2,000 scams, and led to savings of over £6.5m – a payback of 69 times the cost of the project.
A council officer visits vulnerable people who need protection. They carry out a person centred assessment of their needs, fit a call blocker (if required), and put in place an appropriate package of safeguarding measures. A holistic approach is adopted referring people to other useful supports to increase confidence at home and linking people to local social events to remove social isolation.
NHS 24 – NHS inform
Since its redevelopment in November 2016, NHS inform has seen a monumental rise in online visits from 40,000 at time of go live, to almost 2 million in April 2018. As Scotland’s digital health information resource the site provides a range of online content and products to support NHS Scotland and health and social care partnerships.
The site offers a single collaborative place to host and promote health information, reducing confusion for users and streamlining the digital landscape in Scotland. These achievements have been realised with no additional annual resource allocation or product investment and have been hailed as an “unsung story of transformation in NHSScotland”
Renfrewshire Council - Golden Surfers
The Golden Surfers is a digital participation project which provides digital skills training and support to older adults within 13 sheltered and amenity housing complexes in Renfrewshire.
The aim of the project is to give tenants the skills required to access vital online services, engage with the wider community and increase contact with family and friends, so they can enjoy a greater degree of independent living and well-being.
Scottish Flood Forum – RiverTrack – Community-based Flood Alerting
Flood early warning systems are effective when they reach the communities that need them. Over 300,000 alert or warning messages were issued during the 2015-16 winter storms but the challenge remains as to how early warning systems can reach more, and smaller, communities with flood forecasting and flood warning information to help them be aware of the potential for flooding.
RiverTrack offers a robust, low-maintenance river level monitoring and alarm system, which incorporates low-power network connectivity, cost effective components and innovative design. Acoustic sensors measure river level changes and feed information to display units placed in homes, community centres, pubs, schools, and businesses.